Delete Your Account

Storm Studios AB is the developer and data controller of Tala, an AAC (Augmentative and Alternative Communication) app. This page explains how to permanently delete your Tala account and the data associated with it.

Delete from within the app (recommended)

The fastest way to delete your account is directly in the Tala app:

1. Open Tala and tap the gear icon in the top-right to open Parent Mode.
2. Enter your Parent Mode PIN.
3. Go to Security.
4. Tap Delete Account and confirm.

This removes your account and associated server-side data right away, with any residual copies in routine backups permanently purged within 30 days.

Request deletion by email

If you no longer have access to the app, you can request account deletion by emailing us. Send a message from the email address associated with your account to:

privacy@talaaac.com

Please include the email address you used to sign in so we can locate and verify your account. We will process your request and permanently delete your data within 30 days.

What data is deleted

When you delete your account, we permanently remove the following data associated with your account:

• Child profile — name, age, communication level, interests, and preferences.
• Communication boards and settings — custom boards, cards, and app preferences.
• Account and sign-in data — your email address, session tokens, and one-time sign-in codes.
• Uploaded images — any custom card images you uploaded, removed from both our database and file storage.
• Feedback and referrals — any feedback you submitted and referral records tied to your account.

This deletion is permanent and cannot be undone.

What is retained elsewhere

• Purchase and subscription records: If you subscribed to Tala, your purchase history is held by Apple (App Store) or RevenueCat, our subscription provider — not by Storm Studios AB. We cannot delete those records on your behalf. To manage, cancel, or request a refund for a subscription, use the App Store. Deleting your Tala account does not cancel an active subscription.
• Legal and backup copies: Residual copies may persist in routine encrypted backups for a short period but are overwritten on our standard backup cycle. We may also retain the minimum information required to comply with legal obligations.

Retention period

All account data described above is permanently deleted within 30 days of your request, consistent with our Privacy Policy.

Contact

Storm Studios AB (developer and data controller) operating Tala.

Questions about account deletion or your data: privacy@talaaac.com